Terms & Conditions

1. Acceptance of Terms

By accessing or using https://www.elevateaestheticsla.com/ (the “Site”) or booking services with Elevate Aesthetics, Inc. (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms & Conditions.

If you do not agree, please do not use our Site or services.

2. Medical & Aesthetic Services Disclaimer

All services provided by Elevate Aesthetics, Inc. are for aesthetic and/or medical purposes and are subject to individual evaluation.

• Results are not guaranteed and vary by individual
• Information on this Site is for informational purposes only and does not constitute medical advice
• A consultation with a qualified provider is required prior to treatment

Use of this Site does not establish a provider-patient relationship until you have been evaluated and accepted as a patient.

3. Eligibility

You must be at least 18 years old to use our services. By using this Site, you represent that you meet this requirement.

4. Appointments, Cancellations & No-Shows

Booking

Appointments may be scheduled online, by phone, or in person.

Cancellation Policy

• A minimum of 24 hours’ notice is required for cancellations or rescheduling
• Late cancellations or missed appointments may be subject to a fee

Late Arrivals

Late arrivals may result in reduced service time or rescheduling at our discretion.

5. Payments, Packages & Refund Policy

Payments

Payment is due at the time services are rendered unless otherwise stated.

Packages & Prepaid Services

• Prepaid services, memberships, and packages are non-refundable unless otherwise stated in writing
• Services must typically be used within designated timeframes (if applicable)

Refunds

• All sales are final
• Any exceptions are made at the sole discretion of the Company

6. Chargebacks & Payment Disputes

By purchasing services, you agree not to initiate chargebacks or payment disputes without first contacting us to resolve the issue.

Improper chargebacks may result in:

• Immediate account suspension
• Denial of future services
• Collection actions where permitted by law

7. Promotions & Offers

Promotions, discounts, and special offers:

• Are subject to change without notice
• Cannot be combined unless explicitly stated
• May include expiration dates and usage restrictions

8. SMS & Email Communications

By providing your contact information, you consent to receive:

• Appointment confirmations and reminders
• Service-related notifications
• Promotional communications (if opted in)

SMS Terms

• Message and data rates may apply
• Message frequency may vary
• You may opt out at any time by replying STOP
• For assistance, reply HELP or contact us at hello@elevateaestheticsla.com

9. Telehealth & Virtual Consultations (If Applicable)

If you participate in telehealth or virtual consultations:

• You consent to receiving services via electronic communication
• You acknowledge potential risks, including technical issues and privacy limitations
• Not all conditions are appropriate for telehealth

10. Consent to Photography & Media Use

With your written consent, we may take before-and-after photos or videos for:

• Medical documentation
• Marketing and promotional use

You may withdraw consent at any time by notifying us in writing. Refusal to consent will not affect your ability to receive services.

11. User Conduct

You agree not to:

• Use the Site for unlawful or prohibited purposes
• Provide false or misleading information
• Interfere with the operation or security of the Site
• Attempt unauthorized access to systems or data

12. Intellectual Property

All content on this Site, including text, images, logos, branding, and design, is the property of Elevate Aesthetics, Inc. and may not be used, copied, or reproduced without prior written consent.

13. Third-Party Services

We may utilize third-party providers for services including:

• Payment processing
• Appointment scheduling
• Marketing and analytics

We are not responsible for the policies or practices of third-party platforms.

14. Disclaimer of Warranties

The Site and all services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement

We do not guarantee uninterrupted or error-free operation of the Site.

15. Limitation of Liability

To the fullest extent permitted by law, Elevate Aesthetics, Inc. shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, revenue, or profits
• Outcomes related to treatments or services

Your use of the Site and services is at your own risk.

16. Indemnification

You agree to indemnify and hold harmless Elevate Aesthetics, Inc. from any claims, damages, or liabilities arising from:

• Your use of the Site
• Your violation of these Terms
• Your misuse of services

17. Privacy

Your use of the Site is also governed by our Privacy Policy: https://www.elevateaestheticsla.com/privacy-policy/

18. Governing Law

These Terms are governed by the laws of the State of California.

19. Changes to Terms

We may update these Terms at any time. Continued use of the Site constitutes acceptance of any revised Terms.

20. Contact Information